Emergency Call Taking and Dispatch
Starting from when a 9-1-1 call is placed, spatial intelligence improves response throughout the emergency call handling process.
GIS is essential in 9-1-1 call routing to the proper Public Safety Answering Point, identifying the location of the emergency, ensuring public safety first responders get to the right incident at the right time, and providing valuable incident situational awareness.
GIS centric Computer-aided dispatch (CAD) solutions help optimize the dispatch mission with
- Identifying the closest available unit through vehicle and/or resource management and tracking
- Premise history and dispatcher situational awareness
- Mobile and in-vehicle mapping using remotely accessed data