Common Questions

Eligibility

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Who is eligible to participate in the Nonprofit Organization Program?

The Esri Nonprofit Organization Program (NPO) is designed to provide qualified nonprofit organizations with an affordable way to acquire Esri software. Qualified nonprofit organizations include noncommercial entities working on humanitarian, conservation, and community services programs that improve livelihoods and the environment. Commercial; governmental; and primary, secondary, or higher education institutions are not eligible for the Nonprofit Organization Program.

Eligibility is based on your formal tax-exempt status and the type of work you do.

In the United States, this is signified by your 501(c3) designation and National Taxonomy of Exempt Entities (NTEE) category.

For international applicants, the primary criterion is tax-exempt status as granted by your country. The specific nature of this status varies by country. Your eligibility status and tax-exempt verification will be determined by your local Esri distributor as part of the request process.

In its sole business discretion, Esri reserves the right to determine the eligibility of an organization's candidacy for the Nonprofit Organization Program. As a result of that eligibility determination, Esri may either grant or deny an organization's application or participation for any reason. Program eligibility is not subject to external review. Esri further reserves the right to supplement or amend the program's eligibility guidelines at any time without notice.

What is the cost of the software for qualified organizations?

A qualified member of the Nonprofit Organization Program will receive the specified ArcGIS software at no cost. An administrative fee will be assessed to cover operational expenses.

ArcGIS for Desktop

  • No telephone support
  • Unlimited access to Esri online self-support via ArcGIS Resources website and current forums

ArcGIS for Server

Nonprofit Organization Enterprise License Agreements

Additional Resources

Participants of the program also have access to the following resources:

Do universities and other higher educational organizations qualify for the Esri Nonprofit Organization Program?

The Esri Nonprofit Organization Program is not designed to service general university or higher educational operations or classroom software needs. While educational service organizations with a specific conservation or humanitarian mission may qualify, we strongly encourage universities and other higher educational organizations to explore other Esri programs, which can be found at GIS for Education.

System Requirements

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What are the system requirements of ArcGIS for Desktop?

The complete list of supported operating systems can be found on the ArcGIS for Desktop System Requirements page.

What are the system requirements of ArcGIS for Server?

The complete list of supported operating systems can be found on the ArcGIS for Server System Requirements page.

What's Included

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What's included with ArcGIS for Desktop through the Nonprofit Organization Program?
  • ArcGIS for Desktop Advanced
  • One-year term license
  • ArcGIS for Desktop extensions
    • ArcGIS 3D Analyst
    • ArcGIS Data Interoperability
    • ArcGIS Data Reviewer
    • ArcGIS Geostatistical Analyst
    • ArcGIS Network Analyst
    • ArcGIS Publisher
    • ArcGIS Schematics
    • ArcGIS Spatial Analyst
    • ArcGIS Tracking Analyst
    • ArcGIS Workflow Manager
  • Community and self-help support via the ArcGIS Resources website
  • Annual administrative fee
What's included with ArcGIS for Server through the Nonprofit Organization Program?
  • ArcGIS for Server Enterprise Advanced or Workgroup Standard
  • One-year term license
  • ArcGIS for Server Advanced Enterprise extensions
    • ArcGIS 3D Analyst
    • ArcGIS GeoEvent Extension for Server
    • ArcGIS Geostatistical Analyst
    • ArcGIS Image Extension for Server
    • ArcGIS Network Analyst
    • ArcGIS Schematics
    • ArcGIS Spatial Analyst
    • ArcGIS Workflow Manager
  • Four-core technology
  • For the Microsoft .NET Framework or the Java platform
  • Telephone support from Esri Support Services for one authorized caller
  • Community and self-help support via the ArcGIS Resources website and Esri Support Services
  • Annual administrative fee
What enterprise license agreement options do you have for nonprofits?
  • Small nonprofit ELAs include up to 150 ArcGIS for Desktop licenses, 150 named users of ArcGIS Online, and 3 ArcGIS for Server four-core licenses
  • Medium nonprofit ELAs include up to 350 ArcGIS for Desktop licenses, 350 named users of ArcGIS Online, and 10 ArcGIS for Server four-core licenses
  • Large nonprofit ELAs include up to 750 ArcGIS for Desktop licenses, 750 named users of ArcGIS Online, and 20 ArcGIS for Server four-core licenses
  • Unlimited nonprofit ELAs include unlimited ArcGIS for Desktop licenses, unlimited ArcGIS for Server four-core licenses, and 1,000 named users of ArcGIS Online
What's included with a Nonprofit Enterprise License Agreement?
  • One ArcGIS Online subscription with specified named users and credits as determined in the program description
  • GeoPlanner for ArcGIS for all ArcGIS Online named users
  • ArcGIS for Desktop Advanced (single or concurrent use license)
  • ArcGIS for Desktop extensions (single or concurrent use licenses)
    • ArcGIS 3D Analyst
    • ArcGIS Data Interoperability
    • ArcGIS Data Reviewer
    • ArcGIS Geostatistical Analyst
    • ArcGIS Network Analyst
    • ArcGIS Publisher
    • ArcGIS Schematics
    • ArcGIS Spatial Analyst
    • ArcGIS Tracking Analyst
    • ArcGIS Workflow Manager
  • ArcGIS for Server Enterprise Advanced license
  • ArcGIS for Server extensions
    • ArcGIS 3D Analyst
    • ArcGIS GeoEvent Extension for Server
    • ArcGIS Geostatistical Analyst
    • ArcGIS Image Extension for Server
    • ArcGIS Network Analyst
    • ArcGIS Schematics
    • ArcGIS Spatial Analyst
    • ArcGIS Workflow Manager
  • One-year term license
  • Telephone support from Esri Support Services for up to four authorized callers
  • Esri User Conference passes based on enterprise license agreement level
  • Free registration to the Esri Federal GIS Conference and discounted Esri User Conference and Esri Developer Summit registrations
  • Community and self-help support via the ArcGIS Resources website and Esri Support Services
  • Annual administrative fee

Downloading Software

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What does Download Manager do?

Download Manager is a program that manages the moving of a file from the Internet to a local location. Download Manager tracks the download and can adjust the process in the event of poor bandwidth or a disconnect.

After I download the image, how do I install the software?

After downloading the ArcGIS for Desktop or ArcGIS for Server image file, you must either use an application that can read and run the setup program from the image file or extract the image to disk and run the setup program manually. The simplest way to access the setup program is to use an application, such as Virtual CloneDrive, which will read the image as a CD/DVD drive and allow you to run the setup program by clicking the image file. Alternatively, if using a clone drive tool is not an option for you, use an image (ISO) extractor program, such as 7-Zip, to extract the image as files to disk. Once the files are extracted, the setup program can be executed manually.

Will I know which products have already been downloaded?

Esri Download Manager will track existing downloads as well as provide status on downloads that may have been paused for some reason.

Can I download more than one product at a time?

Yes. It is possible to download multiple products simultaneously using Download Manager. You can also manage/pause existing downloads and resume where you left off at a later time.

Why isn't the software installed when I click the Launch button on Download Manager?

Esri Download Manager provides the ability to launch image extraction software that you have previously installed on your machine, following the download of the ArcGIS for Desktop image. The launch functionality can be enabled to automatically run after download, or you may manually click the Launch button after the download is completed.

Only use the Launch tool if you wish to have the Download Manager automatically select image extraction software for you.

What is an ISO image?

An ISO file, often called an ISO image, is in fact an image of an entire DVD. The ISO image file can be used directly from your hard drive as a virtual disk by using either an ISO image file extractor program to extract the files (e.g., 7-Zip, IsoBuster) or by using an ISO mounter program (e.g., Virtual CloneDrive). In addition, you can create a backup copy of the software on physical media by using a DVD authoring program and DVD burner to burn the ISO image on DVD.

Installation and Authorization

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Are there guides for installing and authorizing ArcGIS software?

Yes.

For ArcGIS for Desktop, see the Installing ArcGIS Desktop Help on ArcGIS Resources

For ArcGIS for Server, see the Installing ArcGIS for Server Help on ArcGIS Resources.

Do I need to authorize the software before I can use it?

Yes. You need to authorize ArcGIS software with Esri before you can begin using it. You can authorize via the Esri website or e-mail.

Where do I find the authorization number for ArcGIS for Desktop or ArcGIS for Server?

When you download ArcGIS software, the 12-digit authorization number will be provided to you during the download process and will also be e-mailed to you. The authorization number is located on the inside of the DVD packaging.

What is the difference between an authorization number and an authorization file?

The authorization number is the 12-digit code located on the DVD packaging. When you are ready to authorize the software, you will provide Esri with that authorization number, and we will, in turn, authorize your software for use with an authorization file. If you authorize via the Internet, this process happens automatically.

I have just completed authorizing the software using the e-mail option. Why doesn't ArcGIS Administrator reflect the recent change?

ArcGIS Administrator doesn't refresh until you click OK. Click OK and restart the ArcGIS Administrator.

I cannot locate ArcInfo on my programs menu. What happened?

When you install ArcGIS for Desktop, you are installing the ArcGIS for Desktop applications ArcMap and ArcCatalog. ArcGIS is the name that appears on the Start Programs menu. ArcInfo is now referred to as ArcGIS for Desktop Advanced.

Getting Started

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Can I install the ArcGIS software on a computer that has a full version of any ArcGIS software installed?

No. If you already have a previous version of ArcGIS installed on your computer, you must uninstall it before installing ArcGIS. This includes any version of ArcGIS for Desktop and ArcGIS for Server. The only exception is ArcGIS Explorer.

Are there tutorials available for ArcGIS?

Yes. See the ArcGIS Tutorials topic in the online help.

Where is the online web help located?

The main online gateway to ArcGIS Help is on the ArcGIS Resources website.

Where can I find patches or updates for ArcGIS?

Patches and updates can be found on the Esri Support site.

Is there any functionality disabled in ArcGIS for Desktop or ArcGIS for Server available through the Esri Nonprofit Organization Program?

No.

For ArcGIS for Desktop, you get the full version of ArcGIS for Desktop at the Advanced licensing level. For more details, see the ArcGIS for Desktop page.

For ArcGIS for Server, you get the full version of ArcGIS for Server at the Enterprise Advanced licensing level. For more details, see the ArcGIS for Server page.

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