ArcGIS Solutions

Roadway Management Solution Released

Roads are the most important public assets local governments maintain. They enable the supply of goods and services and connect residents to workplaces, schools, and hospitals. Properly maintained roads increase a community’s standard of living, save lives, prevent injuries or property damage, and improve traffic flow.

Road condition is greatly affected by a local governments ability to perform timely maintenance and upgrades. Over time, weather, climate, and traffic cause road pavement to degrade. When roads are in poor condition, they constrain a community’s economic vitality, put lives at risk, and increase the cost of operating a vehicle. As a result, road maintenance organizations routinely inspect road quality conditions and conduct routine maintenance or repairs. These routine inspection programs reduce capital costs and identify safety issues before an incident occurs.

The Roadway Management solution delivers a set of capabilities that help local governments inventory public roads and their characteristics, conduct routine pavement condition assessments, and streamline inspection and maintenance activities.

Improve road data management

Before an organization can effectively manage and assess the quality of their roadway assets, agencies must create an accurate inventory of the location and characteristics essential to the care and maintenance of those assets. To help organizations effectively manage and assess the quality of their roadway assets, a series of apps can be used to create an accurate inventory of the location and characteristics of roads, guardrails, pavement markings, traffic calming devices, and pavement condition survey units.

The Roadway Data Management ArcGIS Pro project can be used by mapping technicians to load existing GIS records into the solution’s feature layers and create new record information while being guided through a series of tasks.

Roadway Data Management ArcGIS Pro project
Load existing data and create new roadway asset information.

After record information is loaded, the Roadway Management Center app can be used to update and manage inventories on the web. The Roadway Management Center can also be used to by operations and maintenance staff to monitor asset conditions and pavement assessment results, triage requests for service, and create work assignments.

Image of the Roadway Management Center Experience Builder app on a computer screen and the Roadway Field Map on a phone screen
Manage inventories and monitor roadway asset conditions.

Operations and maintenance staff can also access roadway asset information in the field by using the Roadway Field Map. This map enables mobile workers to manage roadway asset inventories and to record inspection and maintenance activities.

Streamline inspection and maintenance activities

Operations and maintenance staff are constantly monitoring and reporting on the status of roadway assets and addressing issues as they arise. As supervisors triage service requests and schedule routine maintenance, they delegate field assignments to mobile workers to ensure that work activity is addressed in a timely manner.

Field staff often encounter issues on the roadway while traveling from one assignment location to the next. Roadway issues such as debris in the roadway, potholes, and guardrail damage can be reported at speed by passengers within work vehicles using the Road Reporting ArcGIS QuickCapture project.

Image of Road Request Dashboard on a computer screen and the Road Reporting app on a phone screen
Triage issues submitted by mobile workers and the public.

As issues are reported, maintenance supervisors can use the Roadway Management Center to triage both internal and external requests for service.

To help organize work activity for mobile workers, the Road Assignments ArcGIS Workforce project can be used by operations and maintenance staff to address routine maintenance needs and service requests.

Image of Roadway Management Center on a computer screen and Road Assignments Workforce project on a phone screen
Organize field work activities with mobile workers.

Effectively assess pavement condition

Road maintenance organizations conduct routine pavement condition inspections to determine the right treatments on the right roads at the right time.

The Roadway Management solution provides the Rapid Pavement Assessments ArcGIS QuickCapture project, which enables operations and maintenance staff to assess pavement quality at speed while traveling as a passenger in a work vehicle.

Images of the Rapid Pavement Assessments app
Conduct a rapid assessment of road quality conditions.

Operations and maintenance staff, who are most familiar with the roads and their conditions throughout the community, can help contribute to pavement monitoring programs by conducting these windshield-type of pavement assessments. Results from these assessments can then help provide a high-level view of the overall condition of the road network.

The Roadway Management solution also enables organizations to conduct a pavement condition index survey. A pavement condition index (PCI) is a statistical measure of pavement condition and is often used to help agencies select pavement preservation and rehabilitation strategies in their pavement management systems.

Images of Pavement Condition Inspections form
Record distress observations to produce a pavement condition index (PCI).

Pavement inspection professionals can conduct condition inspections on asphalt concrete (AC) pavements using the Pavement Condition Inspections ArcGIS Survey123 form. These inspections cover a predefined section of a road or survey unit and result in a pavement condition index (PCI).

As pavement assessments are completed, the Pavement Assessments ArcGIS Dashboards app can be used by operations managers and directors to review current and historical pavement ratings, PCI results, and rapid pavement assessment results.

Image of the Pavement Assessments Dashboard
Monitor current pavement ratings and assessment results.

Increase transparency and public trust

Increasing transparency and acknowledging the quality of roads throughout the community is crucial to building public trust. Sharing pavement ratings with the public achieves this, and transportation and public works agencies can do so by providing a single website destination that offers 24-hour access to their organization.


Quality Roads Hub site with the Current Pavement Ratings app
Discover current pavement ratings and public road paving plans.

The Quality Roads Hub site can be used by transportation and public works agencies to share pavement condition ratings and paving plans. The State of the Pavement section features the Current Pavement Ratings app, an ArcGIS Dashboards app that can be used by the public to view current and historical pavement ratings.

Image of the Road Request form
Submit road-related issues and requests for service.

Additionally, the Responsive Roadway section provides access to the Road Request form, a digital survey form that helps agencies solicit road related requests for service from the public. This form can be customized to meet the specific needs of an organization, including updating terms of service for different road issue types and setting location-based restrictions for reporting road requests.

Additional resources

We are happy to share this release with you. Below, you can find additional resources you may find useful.

About the author

Ryan joined Esri in 2018 after over a decade in public service working for federal, state and local governments. As a product engineer on the ArcGIS Solutions team, Ryan works closely with Esri product teams and state and local government customers to design and develop solutions for transportation and public works agencies.

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