As part of our ongoing quest to constantly advance the Esri Support AI Chatbot, we’ve made extensive backend updates. We’ve revised how the chatbot searches for information, updated our database, and streamlined our prompt structure.
On your end, that means you can expect even better support from the chatbot. Watch the video and keep reading below to explore the improvements you’ll see.
More Holistic Answers
The chatbot will now provide smoother, more holistic answers. We’ve revised how the chatbot searches so it doesn’t treat different kinds of information (for example product life cycles and ArcGIS Online Health Status) as separate silos. Separate sources are better integrated, which means more complete answers for you.
More Relevant Answers
Updates to our database better maintain the structure of the documents we feed the chatbot and remove unnecessary information. This means the chatbot will more easily surface answers, with less noise to wade through. You’ll see more relevant answers as a result.
Improved Document Retrieval
We’ve also changed how the chatbot searches for documents. It should surface more and better information, which will also contribute to more useful answers.
Smarter Chatbot
Updates to our prompt structure—the instructions that tell the chatbot how to do its job—have made those instructions easier for the bot to understand. This should result in a smarter overall chatbot.
Newest Content
We always train the chatbot on the latest Esri content, but sometimes that gets lost in the library of older content. In this update, we revised how we train the chatbot on older information. The chatbot will still parse older information about supported products, but it’ll prioritize newer information. Information about products that are no longer supported won’t be included at all.
Basically, you can expect the chatbot to give you the most up-to-date guidance.
Our Analysts Are Here for You Too
The Esri Support AI Chatbot is designed to help you troubleshoot and find solutions, but it will never replace our expert technical support analysts. If the chatbot’s answers aren’t enough to help you, if you run into a problem specific to your deployment, or you want personalized help with a more human touch, never hesitate to reach out to us.
Try it in the Support App
Whether you’re looking for support from the chatbot or an expert analyst, the Esri Support app provides convenient access to a wide array of technical support resources. Use AI tools that are only available in the app, live chat with analysts (if you’re an authorized caller in the U.S.), and use case management tools to stay on top of the issues you care about. Download now in the App Store or on Google Play.
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