Since its release in 2023, we’ve continuously updated the Esri Support AI chatbot’s functionalities. We advanced from a simple question and answer model to conversational capabilities, made the chatbot widely available by releasing it on the Esri Support website, and added the ability to scan error message for speedy solutions. We also constantly add new content to the chatbot’s library of resources and integrate it with more informational systems, such as the ArcGIS Online Health Dashboard. Most recently, we’ve ensured that it knows all about ArcGIS Pro 3.5 and ArcGIS Enterprise 11.5.
We’re very pleased to announce that these boosts in quality have encouraged customers to ask over 200,000 questions! It has even surpassed traditional search to access our extensive library of technical documentation.
Solutions by Product
With 23% of questions asked, users have asked the most questions about ArcGIS Pro as a single product. To ensure the chatbot responds with solutions, we keep it up to date with release notes and new features, as well as detailed information on all previous versions. The chatbot will answer your questions about Pro’s product life cycle, patches, and common issues—everything available to solve problems in Pro.
Of course, we keep this information up to date for all other products as well. That’s why users can rely on the chatbot for answers about ArcGIS Online and ArcGIS Enterprise, each of which accounts for 15% of questions. Another 7% of questions have been asked about ArcGIS Survey123.
All other technologies comprise the remaining 40% of questions. That’s everything from ArcGIS AllSource to ArcGIS Workforce. If it’s publicly available, Esri-verified information that could help support you, we’ve done our best to make sure it’s included in the chatbot.
Solutions by Category
The chatbot is also available to handle some of the most common—and most complicated—problems GIS users face. The most questions of any single category are, understandably, about errors. That’s one of the drivers behind the error scanning functionality of the chatbot on the Esri Support app. We wanted to help you find solutions quickly and smoothly.
The chatbot is also there to help with data management, publishing, installation, scripting, and licensing—and just about any other question you may have related to Esri products.
Get Answers to Your Questions
We want to make sure you always have access to the information you need. Between our analysts and the chatbot, you can rest assured that your GIS project and implementations are fully supported. When you run into a problem, give the chatbot a try on the Esri Support site or in the Esri Support app.
The Esri Support app also hosts case management tools, offers live chat with support analysts (for authorized callers), and sends notifications when ArcGIS Online experiences downtime. Download now in the App Store or on Google Play for access to tools you can use to find answers.
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