Coming Soon: New Technical Support Site Experience

If you’re an ArcGIS user who leverages Esri’s Technical Support, you are going to have an entirely new experience soon. We can’t wait to introduce it to you soon. 

A new look (and more) 

The first thing we expect you’ll notice is the new Technical Support experience offers a modern appearance.  


A screenshot of the current Technical Support experience is replaced by a screenshot of the new Technical Support experience.
A sneak peek at the new Technical Support experience coming soon. Here you can see the current site is darker with the blue navigational components and a look at the new, brighter streamlined site.


But there will be so much more than an improved look. In fact, our team worked tirelessly over the past year to improve your support experience.   


We’ll explain more when the site goes live, but you can expect: 

✔️ Access to all the information you have today  

✔️ New ways to find information quickly 

✔️ Opportunities to provide feedback to the Technical Support team 


In the meantime, get ready for a change as the current Technical Support site will be fully updated soon. We’ll update you here when it’s live.

About the author

Jacqui Newell

Creating meaningful experiences for everyone in person and in the digital world is Jacqui's passion. She is an avid traveller who loves to learn and teach others. When she's not working on her fixer-upper home with her husband in Waterloo, Ontario, you can find her at a concert, playing golf or curling.

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