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Licensing and Support

Geoportal Server is a free, open source product that is available for download on GitHub. It is a stand-alone product that does not require ArcGIS Server or an ArcGIS Server license. Use is subject to the terms and conditions stipulated in the Apache 2.0 open source license.

Technical Support Subscription Plan

Esri offers an annual support plan for the Geoportal Server. Support includes unlimited Web (e-mail and chat) and phone support from Esri's technology experts (Available Monday–Friday, 5:00 AM to 5:00 PM, Pacific Standard Time).

Note: Technical Support for the Esri Geoportal Server is available as a yearly subscription.

Implementation Services

Esri Geoportal Server Jumpstart Packages—Get your geoportal up and running quickly with Esri's expert onsite setup, configuration, and training services.

  • 3-day package
  • 5-day extended package

Esri Remote Developer Support—Get timely remote consulting support for your geoportal implementation. This package provides 20 hours of telephone, e-mail, and webcast support directly from Esri Geoportal Server technical staff located at Esri headquarters in Redlands, California (available during standard Esri office hours).

Request More Information

For more information about the Technical Support Subscription Plan or Implementation Services options, complete the Esri Geoportal Server Support and Services Information Request form.