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Licensing and Support


Geoportal Server is a free, open source product that is available for download on GitHub. It is a stand-alone product that does not require ArcGIS Server or an ArcGIS Server license. Use is subject to the terms and conditions stipulated in the Apache 2.0 open source license.

Technical Support Subscription Plan


Esri offers an annual support plan for the Geoportal Server. Support includes unlimited Web (e-mail and chat) and phone support from Esri's technology experts (Available Monday–Friday, 5:00 AM to 5:00 PM, Pacific Standard Time).

Note: Technical Support for the Esri Geoportal Server is available as a yearly subscription.

Implementation Services


Esri Geoportal Server Jumpstart Packages—Get your geoportal up and running quickly with Esri's expert onsite setup, configuration, and training services.

  • 3-day package
  • 5-day extended package

Esri Remote Developer Support—Get timely remote consulting support for your geoportal implementation. This package provides 20 hours of telephone, e-mail, and webcast support directly from Esri Geoportal Server technical staff located at Esri headquarters in Redlands, California (available during standard Esri office hours).