Emergency Call Taking and Dispatch

GIS to improve location accuracy in your computer-aided dispatch

Esri's solution for emergency call taking

Emergency calls for service contain location information. Validated, dispatchable locations improve a telecommunicator's ability to appropriately assign first responders and ensure a timely response. Real-time, smart GIS maps improve computer-aided dispatch (CAD) and call routing so police, fire, and emergency medical services (EMS) professionals can get to those in need faster and with better situational awareness.

Integrated solutions for emergency call taking and dispatch

Create and manage addresses

911 emergency calls include GPS coordinates with varying certainties. GIS translates this information into dispatchable addresses that can be reconciled with caller and other location information. Combining this intelligence on maps increases readiness and provides a geographic reference with overall situational understanding.

Share critical data

Share information more efficiently and provide a framework for communication, best practice collaboration, and pertinent training initiatives. ArcGIS Hub for the PSAP provides an easy-to-configure stakeholder engagement platform that organizes people, data, and tools through information-driven initiatives.

Migrate to 3D

Next Generation911 data will soon incorporate z-axis information (elevation) with GPS coordinates for dispatchers. Maps and applications need to be able to consume, analyze, visualize, and intelligently share 3D information, including building information models (BIM) that provide floor plans, indoor routing, and improved operational understanding.

Enable mobile capabilities

First responders need powerful GIS capabilities at their fingertips to complement computer-aided dispatch systems. Mission-based web applications are available for police, fire, and EMS. The apps are easy to customize and can be configured to meet agency needs. Mobile apps provide a powerful, seamless way to communicate from the field while enjoying operational awareness in real time.

Gain insight into your data

Public Safety Answering Points (PSAPs) and command and control centers around the world collect, store, analyze, and share huge volumes of data. Having visual insight into your data makes command decisions easier. Connect directly to your data and transform it to uncover patterns, trends, correlations, and relationships.


3D GIS data migration for the PSAP

Embracing a strategy that includes an enterprise approach utilizing 2D and 3D maps will keep your PSAP prepared for NG911 z-axis information.

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