Smart Communities Improve Operational Efficiency - Deliver Good Government Services

Smart communities improve operational efficiency.

Smart communities and smart cities are those that deliver unparalleled service to their constituents. Balancing your resources and applying them to the best locations that benefit the most people help improve citizen satisfaction. Esri's GIS-based smart community information system collects information in real time and feeds it back into performance dashboards for real impact. More efficient workflows come from collecting information at the source, dispatching staff to where they are most needed, and maximizing materials and resources to improve response times while reducing costs.

Leverage a system for good government services

Smart communities and smart cities can improve operational efficiency when they embrace GIS technology that

Streamlines workflows and business processes.
Improves field data collection and mobility.
Analyzes data quickly to change the pace of government operations.
Uses operational dashboards to improve responsiveness.
Uses data and analytics to improve decision-making and service delivery.
Provides meaningful information products to the public.

Operational efficiency in action

Explore success stories and best practices across the globe

Article

Johns Creek, Georgia

Chief data officer

Imagine, rather than typing out questions about the specific zoning on a property or the crime rate around your neighborhood that you were able to ask your virtual assistant. That is exactly what Johns Creek did to connect with citizens—in a way they weren't expecting.

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Blog

Pasadena, California

Fire department

With 700,000 people in attendance at the Rose Parade, the city needs to ensure public safety. GIS is helping city staff monitor weather conditions, improve mobile workflows, leverage live dashboards, and achieve cross-agency collaboration to keep crowds safe.

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Article

San Bernardino County, California

Sheriff's department

With just a few hours to act after a flooding, San Bernardino County's Homeless Outreach and Proactive Enforcement (HOPE) team had to relocate homeless populations that lived in the floodplain. Using mobile tools, the team was able to make faster decisions.

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Video

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Dublin Airport

Asset management

Handling more than 2,300 flights every week, Dublin Airport needs to ensure a safe and positive experience for passengers. Employees need to work together to manage and maintain 35,000 assets, with a replacement value of €4 billion, as well as collect, share, and analyze a vast amount of operational data. The use of ArcGIS on mobile devices, on interactive management dashboards, and for complex an

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Our aim was to think big, start small, and work fast. ArcGIS gave us the platform we needed to connect systems, give all our employees a single view of the truth, and empower them to work more efficiently and flexibly all around the airport.

Neil Moran

Dublin Airport, head of digital asset management and transformation

ArcGIS advances smart communities

Making data-driven decisions that improve quality of life is the goal of every smart community. ArcGIS capabilities and products make this possible.

Capabilities

Gain greater insights by visualizing and analyzing your community’s data. Collaborate and share via maps, apps, dashboards and reports.

See all ArcGIS capabilities

Spatial analysis and data science

Field operations

Mapping and location enablement

Real-time visualization and analytics

Products

Esri builds the leading mapping and spatial analytics software for desktop, software as a service (SaaS), and enterprise applications.

See all ArcGIS products

ArcGIS Pro

Next generation desktop GIS

ArcGIS Online

Software-as-a-service mapping and analysis

ArcGIS Mobile Apps

Improve coordination in field workforce activities

ArcGIS Drone2Map

Create imagery products from drone-captured still imagery in minutes, not days

ArcGIS Indoors

Enable a connected and productive workplace

ArcGIS Solutions

Address industry-specific challenges with hundreds of ready-to-use maps and apps

ArcGIS Dashboards

Monitor operations and performance in real time

Our smart partner network

Our ecosystem includes strategic alliances with companies that offer platforms to extend the power of GIS. This is amplified by data, hardware, and applications partners who offer focused solutions to meet the needs of all your departments and workflows.

Microsoft

Delivering ArcGIS on the Azure cloud

SAP

Bringing The Science of Where to the Intelligent Enterprise

Cityworks

Premier Web GIS-centric platform for asset management

Cartegraph

Empowering communities to become high-performance organizations

Lucity

Providing enterprise asset management software

Accela

Software-as-a-service (SaaS) offerings—from planning to building to service request management and more.

Plan your smart strategy with Esri

Smart is a journey—one based on incremental steps that deliver good government, build infrastructure for the future, and enhance the lives of citizens through a digital transformation. We would like to be part of your journey.

Operational Efficiency