Field Operations

What's New in ArcGIS Workforce

ArcGIS Workforce is a powerful mobile solution that improves the planning and coordination of your field workforce. Workforce uses a location-based approach for planning and coordinating field work activities. Included with your ArcGIS organization, Workforce brings the location of mobile workers and the work they need to do to the field maps you deploy to your mobile workforce.

This latest release of Workforce is a major evolution of the product. Driven by the need to support offline use, Workforce has many exciting new features. Let’s take a brief look at what’s new in this release.

What’s New

Downloading maps – projects you create with the web app work both offline and while connected, but you’ll need to download the project map to your device before you can use it.

Downloading worker map

Sync panel – now that projects are offline, you can decide to review your work and manually sync changes or you can have Workforce automatically sync changes for you.

New user experience – inspired by a common design shared with Collector, Explorer, and the new Field Maps app, Workforce has a consistent look and feel with these apps. That consistency means that as you move between apps, the experience will be familiar. Concepts like the maps list, the overflow menu to access tools, the sliding panel to show/hide the map are common in all the apps now.

Here are some additional considerations with the new experience:

User Experience

Dark mode – Workforce supports dark mode on iOS and Android, providing great contrast when completing worker assignments. Select the Dark Gray Canvas basemap when configuring the Worker map to experience its full effect.

Dark Mode

Evolution of Workforce Projects – The project has updated to support new, offline enabled capabilities. We’ve streamlined the organization of content within a project to have a single hosted feature layer that contains 2 layers and 3 tables, a Worker map, and a Dispatcher map. The project item is now gone.

If you use Workforce today, you can migrate your existing, “Classic projects” to the new project format when you are ready. You can continue to use the Workforce web app to create and assign work as well as configure existing projects.

Your mobile workers will be unaware of any changes until you are ready to move forward. “Classic projects” will continue working with with the Workforce for ArcGIS app (no updates required) and new projects you create can only be opened using the new ArcGIS Workforce app now available on the Apple App Store and Google Play.

You’ll find that the new ArcGIS Workforce listing has a white icon on the device where the Workforce for ArcGIS has a red icon. During the transition period from old to new, if you need to deploy both apps to devices, you can use the color to differentiate.

Workforce listings on your device

Migrate Classic projects – When ready to migrate a Classic project, click the “Migrate Project” button that appears on Classic project cards. This creates a new project that brings over all of the users, assignment types, and integrations. Python scripts are available for moving content, and, just in case you need to create a new classic project, you can use python to do that too. Please read our pre-release announcement if you are looking for more information about migration.

About the author

Jeff Shaner is a Product Lead with the software dev team at Esri. Delivering GIS tools and apps that enable users to work more productively, safely, and effectively has translated into 23 years of inspired work with the talented dev team at Esri and dedicated ArcGIS users around the world.  In his spare time, Jeff enjoys few things more than a good round of golf or hockey followed by a stop at his favorite craft brewery.


Leave a Reply

Please Login to comment
newest oldest
Juan Felipe Villegas
Juan Felipe Villegas

Is it possible to create assignments in the field integrating a workflow with arcgis collector as it was possible with the previous version of workforce?

Kristina Robertson
Kristina Robertson

Hey Juan and Jeff – I have not found that to be the case in this new release. Primarily because there has been a major shift in schema from using domains (which Collector could interact with) to a more complex global ID/related table format. Previously, the field “Assignment Type” would have a domain allowed Collector to make a drop-down of the assignment types created in Workforce. Now, the Assignment Type field is still required but is looking for the user to manually type in an obscure global ID, if you try editing that field in AGOL, that is linked to… Read more »

Nick Spittlemeister
Nick Spittlemeister

Hi Jeff,

Thank you for the blog post and the links in the previous comments, they have been very helpful. I tried out the instructions in the new blog post about creating assignments with collector and it works, but isn’t exactly what we need. Is there a way to create unique symbols for each assignment type in the web map, maybe through Arcade or some other means?

Thank you,


Next Article

How to use Vector Tile Basemaps & Layers in ArcGIS Maps for Adobe Creative Cloud

Read this article