Emergency Communications/Dispatch

Web Applications for the PSAP

How Esri Is Bringing GIS to Public Safety Dispatch, Command and Control

With a collective sigh of relief, we cumulatively welcome in the year 2021. Our focus is now on recovery, with the hope that the worst is behind us. Part of recovery means we’ve got to buckle down on preparing and implementing next generation 9-1-1 strategies (NG911). While countries may use different emergency numbers such as 112, the responsibility to act and the effort required to comply is the same.

Our scientists have been working around the clock to roll out new capabilities and solutions for your command and control center or public safety answering point (PSAP). That focus begins at the foundational level with our new Address Data Management solution. We’re also sharing how ArcGIS Hub can help you securely manage and share data, as well as providing solutions to help you migrate your two-dimensional GIS data to 3D.

I’m very excited about the many ways you can leverage Esri’s web applications for improved field collection and interaction with the PSAP. ArcGIS Dashboards allows you to easily configure operational and informational dashboards that connect to your business intelligence systems and provides powerful views of things like calls for service and vehicle locations. Take a moment to view this 12-minute video showing how Dashboards and a few other apps make a remarkable difference. You’ll see how calls can be examined individually or in patterns, and you’ll observe things like patrol car location in 2D and 3D. With added enhancements such as the capability to view live weather, traffic, and social media, today’s telecommunicator can provide more relevant information to first responders.

Watch for our other videos explaining how GIS benefits the PSAP/command and control center, and please reach out to us if you’d like more information.

About the author

Mike King is Director of Emergency Communications Solutions at Esri. Mike leads Esri’s global strategy for emergency communications and works with public safety commanders around the world. He retired at the rank of chief after a 28-year law enforcement career, including eight years with the Ogden City Police Department where he served in various capacities including patrol, investigations, and SWAT. He was trained by the FBI as a criminal profiler.


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