Emergency Call Taking and Dispatch

West Virginia's Largest 911 Center Selects New World Systems' Dispatch Solution

Metro 911's CAD solution improves emergency response through integrated mapping and automated dispatch tools.
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How GIS is Used

ArcGIS enables public safety personnel to more effectively carry out all types of tasks during an emergency.
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Upcoming Events

Join us at one of these upcoming events for computer-aided dispatch. Meet members of the Public Safety Team, see the latest GIS solutions, and network with your peers.
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Partner Solutions To Meet Your Needs

Esri's network of partners provide leading solutions to meet your industry-specific needs. Find the right partner for your industry here.
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Emergency Call Taking and Dispatch

Starting from when a 9-1-1 call is placed, spatial intelligence improves response throughout the emergency call handling process.

GIS is essential in 9-1-1 call routing to the proper Public Safety Answering Point, identifying the location of the emergency, ensuring public safety first responders get to the right incident at the right time, and providing valuable incident situational awareness.

GIS centric Computer-aided dispatch (CAD) solutions help optimize the dispatch mission with

  • Identifying the closest available unit through vehicle and/or resource management and tracking
  • Premise history and dispatcher situational awareness
  • Mobile and in-vehicle mapping using remotely accessed data

Call routing

Call routing using "as the crow flies" buffer circles does not always equate to the closest unit. Using GIS, drive time, distance, and street impedances are interpreted to determine the unit closest to the call.

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