Emergency Communications

Location matters when verifying addresses and allocating resources

GIS for next generation call taking

GIS mapping helps 911 call systems and Public Safety Answering Point (PSAP) personnel identify dispatchable addresses more quickly during unfolding events. ArcGIS accurately displays available resources and provides first responders and call centers with more reliable routes, reducing emergency response times and saving lives.


Get your PSAP NG911 ready

PSAPs face a myriad of challenges in triaging calls for service and assigning first responders to them. Having a geographic information system that embraces security standards while offering valuable information to telecommunicators and first responders is evolutionary and lifesaving. With the growing demand for improved location data accuracy, communities are expecting more from their government leaders. By leveraging best practices on data collection and management, PSAPs are better equipped to understand where help is needed, even indoors, with enhanced 911 mapping.

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Safety and Security Summit @ Esri UC | July 9–12, 2022 | San Diego, California

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ArcGIS Training Courses for Public Safety

Instructor-led and self-paced options help individuals apply best practices and quickly learn ArcGIS software. Esri offers these ArcGIS courses, designed for public safety workflows, to help you gain deeper insight into your organization's data for making well-informed decisions.

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Making location intelligence a key part of your emergency communications workflow will improve data management and location accuracy, resulting in better decision-making in the field or the command center.

Meet with the Esri public safety team

We invite you to learn more about geospatial data and technology for public safety. Request a meeting with one of our industry experts to learn more.

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5 Ways GIS Empowers Next Generation 911

Powerful geospatial capabilities help PSAPs tackle the challenging landscape of Next Generation 911. Learn how location intelligence can modernize your computer-aided dispatch.

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Emergency communications blog posts

Explore thought-provoking emergency communications blog posts about the power of GIS innovation in the real world.

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ArcGIS Solutions for public safety

Explore the industry-specific configurations for ArcGIS tailored to meet public safety missions.

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