Enhance situational awareness and collaboration with GIS.
Emergency calls with dispatchable locations validated against locally-authoritative GIS data allow a telecommunicator to better assign first responders for a timely response. Real-time, up-to-date, and smart GIS maps improve call handling, 911 mapping, and computer-aided dispatch (CAD) so police, fire, and emergency medical services (EMS) professionals can respond faster and better-equipped than ever before.
Calls to 911 can originate anywhere. Nearly 90 percent of calls to 911 in the United States are placed from cell phones, and 80 percent have Z-axis data. GIS can translate this information into dispatchable addresses and help first responders pinpoint caller locations within a building. When combined with detailed 2D and 3D maps, this intelligence can dramatically reduce response times.
Getting help to those in need requires knowing who to send. The closest unit may not be the most well equiped. A unit’s physical dimensions matter, as well as what it might encounter on the way to the scene—bridges, railroad crossings, and potential hazards. GIS can help dispatchers find the right responders to send and get them on scene as fast as possible.
PSAPs and command and control centers around the world collect, store, analyze, and share huge volumes of data. With NG911, the amount of data available increases tremendously. Connect directly to your data with ArcGIS to uncover patterns, trends, correlations, and relationships. Gain visual insight to make command decisions easier.
Call handling and CAD systems are migrating to the cloud for fast access to up-to-date authoritative maps and real-time data. Telecommunicators and first responders can use the exact same maps to improve collaboration, and administrators can save time and effort when updating GIS data used by PSAP and field applications.
ArcGIS is at the core of Esri partner technology that provides call handling, CAD, mapping, analytics, and emergency notification solutions. With these solutions, you can locate callers anywhere, both indoors and outdoors; quickly dispatch the best responders; better communicate with the public; and uncover patterns, trends, correlations, and relationships.
INDUSTRY BLOG
Map PSAP data with projection and location accuracy—turn addresses, coordinates, lines/boundaries, and insights into analytics, using ArcGIS Insights.
INDUSTRY BLOG
Learn how calls can be examined individually or in patterns, and observe things like patrol car location in 2D and 3D by using ArcGIS.
ESRI COMMUNITY BLOG
These new solutions are built for first responders and public safety personnel who work with GIS technology for mission-critical application.
CASE STUDY
Public safety leaders implement GIS on a wider scale within Sussex County's 911 system.
Visualize calls for service and incidents sourced from computer aided dispatch or records management systems and monitor daily activity.
Visualize fire and EMS incidents sourced from computer aided dispatch or records management systems to monitor associated response times.
Identify emergency incidents, allocate response resources, determine initial damages, and communicate status to various groups.
Use ArcGIS Dashboards to help make decisions, visualize trends, monitor status in real time, and inform communities.
