Network Operations and Maintenance

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Modernizing how telecoms manage their resources

Optimizing network operations and maintenance not only strengthens communication networks but also provides more support for the people, processes, and systems that maintain and manage telecom networks. Esri's ArcGIS technology can help telecom organizations and communications service providers (CSPs) optimize their resources using location intelligence and GIS. ArcGIS unifies operations and business support systems (OSS/BSS) through a common understanding of location and maps while enhancing situational awareness through real-time network and field operations.

Capabilities beyond mapping assets

OSS/BSS integration

With all the location information within telecommunications, a geospatial platform can integrate OSS and BSS with a common set of maps and geospatial tools. ArcGIS is open and extensible, allowing you to integrate all your systems with your GIS, improving network operations and spatial awareness.

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Real-time awareness

ArcGIS allows you to configure real-time network operation views through web-based dashboards, analyze network capacity using location analytics, and provide restoration times to your customers through outage viewer maps.

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Resource and network optimization

To reduce costs, you need to optimize network assets, processes, and workflows. ArcGIS maximizes network resources through network suitability analysis for new wireless or fixed line service planning. Save time and costs by using location analytics to optimize field technician territories. Improve customer satisfaction with mobile apps that help field technicians work more efficiently.

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Network Operations and Maintenance for Telecommunications

Because GIS leverages the one thing all telecom operations have in common (location), ArcGIS unifies operations support systems (OSS) and business support systems (BSS) through a common understanding of location and maps while enhancing situational awareness through real-time network and field operations.

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Operations and Maintenance

Explore Esri's system of record, engagement, and insight for OSS/BSS integration, real-time situational awareness, and network optimization.

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