Meet Changing Customer Needs
What's just as important as download speeds for today's telecom organizations? The answer is customer experience. Esri's ArcGIS technology can play an important role in helping a telecom organization improve its customer experience by refining its operations and maintenance. ArcGIS solutions can support faster disaster response, reduce network downtime, and support location-based customer sentiment analysis.
Improve Customer Experience throughout the Customer Journey
Communication and Engagement
ArcGIS allows CSPs to share service information, coverage availability, and outage time to restoration through visual, easy-to-use maps. This can make it easy for customers to report locations of service issues and coverage holes while allowing management teams to visualize customer sentiments.
Visualization and Analytics
ArcGIS allows CSPs to configure real-time network operation views through web-based dashboards, analyze network capacity using spatial analysis, and provide restoration times through outage viewers to their customers.
Workflows and Processes
Streamlining and automating workflows can have a big impact on customer experience. ArcGIS can improve routing and scheduling automation to shorten and ensure installation intervals are met.
STORY MAP
Next Gen Customer Experience
Learn more about the ArcGIS solutions improving customer experience within telecommunications.
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How can ArcGIS help you in your customer experience efforts?
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