Esri Professional Services

Esri Professional Services

Quality Management

The Esri SeaPort-e team is committed to developing and communicating a quality management system (QMS) that will support meeting the needs and expectations of the SeaPort-e customers. Below is a brief outline of some of the steps we perform to ensure that we will continue to offer quality products and services.

Quality Up Front

The farther from its origin a defect is detected, the more it will cost to fix. This is a primary reason why Esri stresses early involvement in detailed requirements gathering and design sessions in all of our projects. Our iterative approach to requirements gathering, prototyping, and design, supports the notion that up front detection of design defects will ultimately result in a faster deployment and a better, less expensive solution.

Establishing a QMS

Esri’s QMS begins with our corporate philosophy. Esri’s corporate mission is “to deliver superior quality services and products for GIS and related applications, utilizing the latest technologies to assure each customer the greatest possible value.”

The Esri SeaPort-e team will employ a formalized QMS through a documented set of methodologies and standard procedures. Esri has well-defined QMS processes and procedures based on our project experiences. Additionally, Esri’s Database Services department has achieved ISO 9001 certification.

Most of our standard practices address the specific phases of project planning, requirements gathering, system analysis and design, data modeling, data translation, and application development. Some examples are listed below:

  • Gantt charts developed in Microsoft® Project to establish and track project tasks, milestones, and staffing assignments.
  • For data modeling and translation tasks, we have developed tools to verify the accuracy and completeness of the database design, to perform automated data cleanup and quality control of translated data, and to streamline the entire digital data translation process.
  • The key element of our quality assurance is our application development methodology. This is where we have achieved our greatest successes to date. We rely on sound business practices that take advantage of Rapid Application Development (RAD) principles such as Joint Requirements Planning (JRP) sessions, building off of our object-oriented design and development expertise.
  • Microsoft® Visual Source Safe serves as a sole repository for all of our source code. Having only one storage area accessible to all of our developers, regardless of their physical office location, eliminates the possibility of problems arising from source code duplication. All file creations, modifications, and deletions occur via this product.