Emergency Communications

Location matters when verifying addresses and allocating resources

GIS for next generation call taking

GIS mapping helps 911 call systems and Public Safety Answering Point (PSAP) personnel identify dispatchable addresses more quickly during unfolding events. ArcGIS accurately displays available resources and provides first responders and call centers with more reliable routes, reducing emergency response times and saving lives.


Get your PSAP NG911 ready

PSAPs face a myriad of challenges in triaging calls for service and assigning first responders to them. Having a geographic information system that embraces security standards while offering valuable information to telecommunicators and first responders is evolutionary and lifesaving. With the growing demand for improved location data accuracy, communities are expecting more from their government leaders. By leveraging best practices on data collection and management, PSAPs are better equipped to understand where help is needed, even indoors, with enhanced 911 mapping.


Making location intelligence a key part of your emergency communications workflow will improve data management and location accuracy, resulting in better decision-making in the field or the command center.

Meet with the Esri public safety team

We invite you to learn more about geospatial data and technology for public safety. Request a meeting with one of our industry experts to learn more.

Request a meeting

5 Ways GIS Empowers Next Generation 911

Powerful geospatial capabilities help PSAPs tackle the challenging landscape of Next Generation 911. Learn how location intelligence can modernize your computer-aided dispatch.

Download the ebook

Emergency communications blog posts

Explore thought-provoking emergency communications blog posts about the power of GIS innovation in the real world.

Read the blog posts

ArcGIS Solutions for public safety

Explore the industry-specific configurations for ArcGIS tailored to meet public safety missions.

View the solutions

Upcoming events

Stay up-to-date on trends, technology, and best practices related to GIS in public safety.

View upcoming events
View upcoming webinars
Person wearing glasses, seated at a desk, smiling and looking at a laptop screen

Emergency Communications Community

View the latest GIS news, user stories, and resources for emergency communications professionals. 

View news and resources

Related public safety industries


Contact sales

Contact us

Outside the United States

Connect with the Esri public safety team