Esri's solution for performance measures

Fire and emergency medical services (EMS) personnel continuously analyze data. Every response generates data for after-action reporting, performance measures, and the identification of successful outcomes. GIS supports these reviews with rich data analysis from computer-aided dispatch and records management systems, precise measurements, and streamlined data sharing with decision-makers.

Integrated solutions for monitoring operations and performance


Real-time analysis

Fire command staff can use GIS to monitor fire and EMS operations sourced from computer-aided dispatch or records management data. GIS can be used to visualize recent incident reports such as calls for service. GIS also allows command staff to review daily activity for each station or district, maintain incident awareness, understand short-term trends, and monitor response times.

Data-driven resource deployment

GIS is used to analyze, measure, and share data with decision-makers. This data can come from computer-aided dispatch software, records management systems, community risk reduction activities, or any data source deemed appropriate by the agency. GIS can be used to identify gaps in the current deployment model, ensure that resources are deployed appropriately, and help address risks identified in the community risk assessment.


Use GIS to provide operational data

GIS can be used to create station maps and visual products for response needs. Station maps are large-format wall maps for each fire response district that engine drivers and fire operational staff use. They can be produced for individual fire stations or combined into a single map using map series. Runbooks are small-format map books—cover, map page, and street index—for each fire response district that fire personnel use while on route to a call. Runbooks can also be produced for individual fire stations or combined into a single runbook for the entire department.

Real-life use cases

Real-time dashboard keeps Rose Parade on track

The Pasadena Fire Department monitors real-time data of weather, floats, and staff with GIS.

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