Increase customer satisfaction
Esri helps gas utilities improve customer care through engagement touchpoints—from the start of service through the term of the relationship. Enable customers to initiate their own service connection. Provide awareness of pipe network locations. Inform customers of planned projects and project status, and keep them updated on restoration status when an outage interrupts service. ArcGIS provides access to the information customers want, when they want it, for better gas utility customer care.
Strengthening the customer relationship
A metered approach to customer service
Learn how Memphis Light, Gas, and Water used GIS to resolve customer disputes and provide the utility with valuable information about its assets.