Customer Care

Enhancing your customer's experience

Increase customer satisfaction

Esri helps gas utilities improve customer care through engagement touchpoints—from the start of service through the term of the relationship. Enable customers to initiate their own service connection. Provide awareness of pipe network locations. Inform customers of planned projects and project status, and keep them updated on restoration status when an outage interrupts service. ArcGIS provides access to the information customers want, when they want it, for better gas utility customer care.

Strengthening the customer relationship

Customer to network

Connect relevant corporate information systems that pinpoint customer and equipment locations. Portray customer characteristics while locating behavior, interactions, and consumption.

Understanding and analysis

Reveal customer trends and patterns while predicting impacts of utility activities. Discover new prosumer opportunities and identify target customers.

Timely communication

ArcGIS communicates with customers in real time, while updating new connection and outage impacts. Furthermore, it engages with direct self-service and collaborates among external stakeholders.

Case Study

A metered approach to customer service

Learn how Memphis Light, Gas, and Water used GIS to resolve customer disputes and provide the utility with valuable information about its assets.

Read the story

Contact sales

Connect with the Esri gas utilities team