Customer Care
Enhancing your customer's experience
Strengthening the customer relationship
- Customer to network
- Understanding and analysis
- Timely communication
Customer to network
Connect relevant corporate information systems that pinpoint customer and equipment locations. Portray customer characteristics while locating behavior, interactions, and consumption.
Understanding and analysis
Reveal customer trends and patterns while predicting impacts of utility activities. Discover new prosumer opportunities and identify target customers.
Timely communication
ArcGIS communicates with customers in real time, while updating new connection and outage impacts. Furthermore, it engages with direct self-service and collaborates among external stakeholders.
