Sales Territory Optimization and Field Service Operations

Strengthen service to customers

Person looking at a laptop screen, map with orange dots

Keep pace with new business and customer needs

Boost customer satisfaction and sales performance with field service and sales territory optimization

Top manufacturers use location intelligence to understand market potential, support expansion strategies, define sales strategies, and manage sales and dealer territories. Location-based technology helps organizations design high-performing and profitable sales territories for sales force alignment and optimal customer service.

Build high-performing global field service networks

Visualize the network from end to end

Visualize the full landscape of your network. Map all facility, field service operation, supplier, distribution, and customer locations to see them all in a single live view. Digitally interrogate the end-to-end network, from global to local scales, and the data behind the assets to make fast, informed decisions that support daily operations.

Map of the United States with dots and lines

Ensure customer satisfaction

Exceed customer expectations by consistently meeting SLAs while keeping pace with shifting market demands through location-based service optimization. Monitor asset utilization over time to adjust workforce, business partner, or distribution channels, and reposition or add new facilities or assets as conditions dictate.

Dark gray map with red dots and yellow lines

Align sales territories and demand

Enable a data-driven approach to sales territory optimization in response to fluctuating market demands. Perform what-if scenario modeling to realign territories based on priorities such as revenues by territory, product categories, and channel type. Include variables such as population trends, human-movement data, and competitor data.

Territory optimization demo
Dashboard with territory map and sales numbers

Optimize field service coverage

Minimize unproductive time for technicians through location-based field service optimization. Ensure the coordination of service parts, materials, and personnel to meet SLAs and grow service contracts.

More on optimizing workflows
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Leverage real-time data and dashboards

Gain precise information about the location and condition of your assets at any given time. Map and analyze valuable fleet and network assets by natively ingesting real-time telemetry data. Enable service operations crews with GIS-based apps to interact with asset data on demand and optimize field service.

More on tracking and analysis
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Products

  • ArcGIS Pro

    Support data visualization; advanced analysis; and authoritative data maintenance in 2D, 3D, and 4D.

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  • ArcGIS Online

    Build interactive web maps with ArcGIS Online, Esri's web-based mapping software. 

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  • ArcGIS Network Analyst

    Use this extension for effective movement of goods, efficient coordination of vehicles, and smart transportation network analysis. 

    More on ArcGIS Network Analyst

  • ArcGIS Insights

    Answer questions you didn't know to ask, analyze data completely, and unlock new insights.

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  • ArcGIS Knowledge

    Explore and analyze spatial, nonspatial, unstructured, and structured data with this enterprise knowledge graph software.

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  • ArcGIS Velocity

    Process, visualize, and analyze real-time data feeds; store those feeds as big data; and perform fast queries and analysis.

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