Customer Information Systems

Keep your customers informed

Technology is rapidly changing, and your customers want to be informed on the go, on their phones. Whether they want to know the real-time status of buses or want the ability to route themselves across town, leveraging the latest technologies is key to keeping customers happy and increasing ridership. With Esri, you can provide the latest information to your customers, in the format they want, with a GIS for transit customer information system.

Integrated solutions for customer information systems

Route and stop mapping

Esri's spatial technology allows you to create live web maps of your routes and stops (and schedules), giving your customers the most accurate and accessible information to guide their public transit journey. Because your data feeds a GIS, it can be continuously updated to ensure your customers receive the latest and most accurate information.

Customer information

Providing accurate journey information is just as critical for residents as it is for out-of-town visitors. You can make taking transit easy and convenient with the right technology. Whether through journey planners or customer-focused information portals, you can make taking transit a breeze.

Mobile communication

The smartphone has become ubiquitous and your customers' favorite platform. With Esri technology, you can create continuous engagement with your customers, helping to build loyalty and customer satisfaction. Alerts that communicate when buses are running late or where to buy tickets and smart cards keep your customers informed.

Case study

Reimaging transit through a geographic approach

WeGo Public Transit has leveraged GIS to gain a profound understanding of how best to shape post pandemic and future public transit services.

Read the case study

Solutions for customer information systems


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