Public Safety

COVID-19: How Direct Relief Solves Medical Supply Chain Problems

By Ryan Lanclos

Early this year, aid organization Direct Relief received puzzling reports about a hospital in Wuhan, the capital of China’s Hubei province. Former hospital employees, now living in the United States, reported depleted supplies of masks, gloves, and other personal protective equipment (PPE).

“That was really unusual because China makes most of the PPE,” said Andrew Schroeder, Direct Relief’s vice president of research and analysis. “We thought, well, if they are having a problem, this could be a really big issue.”

Direct Relief, based in Santa Barbara, California, specializes in solving supply chain problems during emergencies. When disaster strikes, the organization determines the best way to obtain needed supplies, often working with private manufacturers to divert products to relief zones.

As the severity of the COVID-19 outbreak grew, Direct Relief helped 50 institutions in five Chinese cities acquire masks, gloves, and other PPE. Direct Relief staff used their geographic information system (GIS) to map and analyze the flow of goods—who needs supplies and where.

The work was met with added urgency and challenges during the early days of the pandemic.

“Because we don’t normally work in China, there were a lot of questions coming up as to where the supply was required,” Schroeder said. “It was essential to begin creating basic GIS dashboards to show who needed what and where we were shipping.”

Tracking the Pandemic

As the outbreak spread around the world, Schroeder and his team knew the US would soon get hit hard.

“We work throughout the US, primarily with community health centers and free clinics, so we began reaching out to figure out what their needs were,” Schroeder said. “We got really concerned this would be a major issue, so we began refocusing around stockpiles of PPE.”

When the pandemic broke out across the country, hospitals were overwhelmed. That put more pressure on the health centers and clinics, which struggled to handle the overflow. Lacking enough PPE to keep their staff safe, several considered shutting down.

Breaking Bottlenecks

By early March, Direct Relief was concentrating all its COVID-19 efforts on the US. From a supply chain perspective, the problem was as much of a once-a-century event as the pandemic itself.

“We were just trying to figure out a way to deal with the increasing bottleneck on the supply chain,” Schroeder said. “We’d never responded to an event like this, where all of a sudden everybody needed the same things at the same time. And supply networks just aren’t set up to deal with that.”

In places like New York, entire hospitals were forced to devote all their resources to COVID-19 patients. But Direct Relief was also committed to helping institutions gather the supplies and pharmaceuticals they need for other services.

“People don’t stop having babies, getting into car accidents, or going into diabetic shock,” Schroeder noted. “As people redirect resources toward the treatment of COVID-19, we have the ability to make sure there are places that are supplied for the treatment of everything else.”

Direct Relief used ArcGIS Insights to model net readiness around the country. (Click on the link to view an interactive map and to see the steps in the spatial analytics process.)

Just a few months after the first warnings of supplies running short in Wuhan, Direct Relief found itself in the unfamiliar position of supporting major hospitals.

“Given the supply chain pressures and the numbers of patients that are coming, there’s a need for an all-hands-on-deck approach,” Schroeder said. “To go from knowing that ICUs could be overwhelmed and that we might have to backstop folks to actually giving humanitarian support to some of the most sophisticated hospitals in the world is really crazy.”

The Next Step

When the pandemic began, Direct Relief staff focused on managing and monitoring supply chains using GIS maps and dashboards.

“GIS is part of almost everything we do,” Schroeder said. “The first thing is being able to quickly start creating distribution maps that show who we’re being contacted by, who we’re supporting, and where the supply is going.”

This last mile delivery during Hurricane Dorian by Samaritan's Purse illustrates the collaborative efforts to get goods quickly to where they're needed most. (Photo credit David Uttley)

As the crisis continues, the organization will increasingly lean on spatial analyses to better understand how and where to distribute services.

“We’re not disease modelers,” explained Schroeder. “But we do know that with COVID-19, certain people in the society are more at risk for acute complications.”

Direct Relief plans to use GIS technology to analyze demographic data along with disease spread and the locations of treatment facilities.

“We can combine all these factors, see how they relate to places where we can support the medical infrastructure, and begin deciding who we can support with which material,” Schroeder said.


View a story map on how Direct Relief factors social vulnerability. See the COVID-19 GIS Hub for location intelligence resources. The Coronavirus Response solutions page provides a collection of maps and apps that can be used by agencies to understand the virus’s impact and share information about the pandemic with the public.

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