Address Data Management
Maintain an authoritative address repository and continuously improve the quality of address data.
Emergency Call Taking and Dispatch
GIS to improve location accuracy in your computer-aided dispatch
Integrated solutions for emergency call taking and dispatch
- Create and manage addresses
- Share critical data
- Migrate to 3D
- Enable mobile capabilities
- Gain insight into your data
Create and manage addresses
911 emergency calls include GPS coordinates with varying certainties. GIS translates this information into dispatchable addresses that can be reconciled with caller and other location information. Combining this intelligence on maps increases readiness and provides a geographic reference with overall situational understanding.
Share critical data
Share information more efficiently and provide a framework for communication, best practice collaboration, and pertinent training initiatives. ArcGIS Hub for the PSAP provides an easy-to-configure stakeholder engagement platform that organizes people, data, and tools through information-driven initiatives.
Migrate to 3D
Next Generation911 data will soon incorporate z-axis information (elevation) with GPS coordinates for dispatchers. Maps and applications need to be able to consume, analyze, visualize, and intelligently share 3D information, including building information models (BIM) that provide floor plans, indoor routing, and improved operational understanding.
Enable mobile capabilities
First responders need powerful GIS capabilities at their fingertips to complement computer-aided dispatch systems. Mission-based web applications are available for police, fire, and EMS. The apps are easy to customize and can be configured to meet agency needs. Mobile apps provide a powerful, seamless way to communicate from the field while enjoying operational awareness in real time.
Gain insight into your data
Public Safety Answering Points (PSAPs) and command and control centers around the world collect, store, analyze, and share huge volumes of data. Having visual insight into your data makes command decisions easier. Connect directly to your data and transform it to uncover patterns, trends, correlations, and relationships.
ArcGIS Solutions
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Daily Activity Dashboard
Visualize calls for service and incidents sourced from computer aided dispatch or records management systems and monitor daily activity.Explore the solution -
Fire Incident Dashboard
Visualize fire and EMS incidents sourced from computer aided dispatch or records management systems to monitor associated response times.Explore the solution -
Community Data Aggregation
Aggregate authoritative data and deliver focused maps and locators to key stakeholders.Explore the solution -
Road Closures
Maintain an inventory of road closures and communicate closures and detours to travelers.Explore the solution -
AED Inventory
Maintain an inventory of automated external defibrillators (AEDs) and share their location with internal stakeholders and the public.Explore the solution -
Warming and Cooling Centers
Inventory temporary shelters established when extreme cold or heat becomes dangerous to public health and share this information with the public.Explore the solution -
3D Basemaps
Author and maintain a 3D basemap for your organization to better visualize the built environment.Explore the solution
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Emergency communications strategies
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