Modernizing how telecoms manage their resources

Optimizing network operations and maintenance is not only optimizing communication networks but also the people, processes, and systems that maintain and manage telecom networks. Esri's ArcGIS technology can help telecom organizations and CSPs optimize their resources using location intelligence and GIS technology. ArcGIS unifies OSS/BSS through a common understanding of location and maps, while enhancing situational awareness through real-time network and field operations.

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ArcGIS technology can help telecom organizations and communications service providers (CSP) optimize their resources by using GIS technology. GIS leverages the one thing all telecom operations have in common—location. ArcGIS unifies operations support systems (OSS) and business support systems (BSS) through a common understanding of location and maps while enhancing situational awareness through real-time network and field operations.

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Capabilities beyond the location of assets

  • OSS/BSS integration

    With all of the location information within telecommunications, a geospatial platform can integrate OSS and BSS with a common set of maps and geospatial tools. ArcGIS is open and extensible allowing you to integrate all of your systems with your GIS, improving network operations and spatial awareness.

  • Real-time situational awareness

    ArcGIS allows you to configure real-time network operation views through web-based dashboards, analyze network capacity using location analytics, and provide restoration times to your customers through outage viewer maps.

  • Resource & network optimization

    To reduce costs you need optimize network assets, people, and processes.  ArcGIS maximizes network resources through network suitability analysis for new wireless or fixed line service planning. Save time and costs by optimizing field technician territories using location analytics, and Improving customer satisfaction with mobile apps for field technicians.

Case Study

Putting network management into high gear

Read how FiberLight LLC has advanced from 400 route miles of fiber to its current network of 14,000 in metro areas across the United States.

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Contact us to learn more about how ArcGIS can help you in your network operation and maintenance efforts