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Telecommunications

A Complete GIS | Digitally Transforming Telecommunications Through Location Intelligence

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Location Intelligence for Telecommunications

Location intelligence is fundamental to all communication services—mobile and fixed, residential and enterprise. Esri's ArcGIS is a complete GIS for telecommunications that empowers all aspects of an organization with geospatial infrastructure powered by the Esri Geospatial Cloud.

A transparent image of a pair of hands holding a cell phone, that is superimposed over an image of a city
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GIS gives telecoms an advantage


Location intelligence is fundamental to all communication services— mobile and fixed, residential and enterprise. Esri’s ArcGIS is a complete GIS for telecommunications that empowers all aspects of an organization with geospatial infrastructure powered by the Esri Geospatial Cloud. ArcGIS offers a GIS system of record, system of engagement, and system of insight that leverage the power of location intelligence to directly support planning and engineering, network operations and maintenance, customer service, sales and marketing, and IT.  With ArcGIS, meet your organizations’ next gen network initiatives and digitally transform your business.

Field Operations

The network itself is the lifeblood of a communications service provider.  Field employees and contractors are constantly at work building it, adding customers to it, expanding it, fixing it, and monitoring it.  Use the power of location to optimize that work, facilitate near real-time updates between the field and office, and keep customers and field employees safe and informed.  

Location Analytics

Communications service providers collect massive amounts of data:  about customers, about the network itself, network usage, wifi hotspots, and much more.  Adding ArcGIS to your analytics portfolio brings the power of location to bear:  visualize data on a map for greater understanding, or incorporate location or space/time variables to seek deeper insight.  Location Analytics exposes patterns or trends not often detected from tables alone and then helps explore why that trend might be happening or what is likely to happen if it continues unchecked.

screenshot of 3d city using spatial analysis

NextGen Network

A communications service provider is only as good as their network and the best ones consistently innovate to provide attractive options to customers.  Whether you’re building 5G networks, deploying small cells, densifying fiber, implementing SDN, delivering fixed wireless, or adopting DOCSIS 4.0, all networks have one thing in common:  where they happen.  ArcGIS uniquely leveraging that common characteristic to deliver real-time network operations.

map depicting telecommunications alerts on a monitor

Emerging Technology

Communications service providers are evolving the services they offer not only to meet customer demand but to gain new markets and use cases.  The emergence of IoT and smart devices is transforming the connection needs of consumers, businesses, and government organizations.   ArcGIS adds mapping and location capabilities to XR offerings, enhances drone and 3D data acquisition workflows, and powers Smart initiatives such as cities, utilities, and beyond.  

Digital Transformation

As networks evolve to meet the explosive increase in customer demand, communications service providers must digitally transform the way they run their own businesses to stay competitive.  Workflows and processes that satisfied needs 5, 10, or 20 years ago simply won’t scale.  That’s why communication service providers are turning to ArcGIS to replace paper forms with connected apps and web services based workflows to facilitate near real-time exchange of information.   

map depicting telecommunications alerts on a monitor

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