ArcGIS Business Analyst

Target Marketing with ArcGIS Business Analyst Pro

This is the 2nd blog in an 8-part series that highlights new capabilities in the Business Analyst extension for the latest 2.5 release of ArcGIS Pro.  Other blogs in this series can be viewed here.

The latest release of the Business Analyst extension for ArcGIS Pro contains several Target Marketing geoprocessing tools that power a wizard-style workflow.  This video provides a nice overview of the functionality:

As the video illustrates – Target Marketing helps you understand your customer base, categorize your best customers, and locate areas that contain more of them.


A Quick Overview of Target Marketing

Accurate and precise customer knowledge can increase an organization’s effectiveness in the many ways, including:

Using Tapestry Segmentation data, Target Marketing tools can help you do the following:

Target Marketing Geoprocessing Toolset

You can find the Target Marketing tools in the Business Analyst Toolbox.  We are adding more in upcoming releases too!


Target Marketing Toolset

Target Marketing Wizard

The Target Marketing GP tools power an intuitive wizard-style workflow.  The workflow starts off asking for Segmentation Profiles for either your customers or the market area you are working in.   It then categorizes your customers into targets, then outputs maps of where to find them.

To access the Target Marketing wizard – open the Business Analyst menu…

Target Marketing Wizard

Target Marketing Segmentation Profiles

As mentioned above, Segmentation Profiles show how your customers are distributed across a market in relation to socio-economic groupings.  In the example below the segments of Traditional Living and Rustbelt Traditions make up the largest groups of customers, also buying the most product.  But should I be marketing to this segment?

Segmentation Profile

Target Marketing Four Quadrant Analysis

While working through the wizard, the Four Quadrant Analysis provides a visual breakdown of the types of customers in your network.

In the example below – the analysis shows the Modest Income Homes as one of the segments in the Developmental category.  I want to grow this segment!  I can do this by completing the wizard and generating a Target Group Layer map to see all customer segments.  In the example map below, the areas in blue represent all Census Block Groups in the Developmental segment.  These have the greatest potential for growth for both new and existing customers.

Four Quadrant Analysis
Interactive four-quadrant charts (shown at bottom of screen) helps you gain insight about your Core audience’s Tapestry segments.

Additional information about these new tools can be found in the ArcGIS Pro documentation for Target Marketing.  We’re very excited to share these new capabilities with you and are already working on expanding them in upcoming versions.  Please reach out and let us know if you have any questions about these two new tools or any other capabilities in ArcGIS Business Analyst.

Email the team:

Below you can find some links for Business Analyst that you may find useful.

About the author

Kyle is a Principal Product Engineer with Esri - focusing on geospatial technologies and applied demographics. He is part of a global team responsible for building next generation ArcGIS Business Analyst applications.

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