Increase customer satisfaction
Empowering electric utility customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on top of customers' minds. Location-based data plays an integral role in efficiently providing this information for premium customer care. Esri's ArcGIS provides better access to the information they need, resulting in more informed, knowledgeable, and satisfied customers.
Strengthening the customer relationship
Social media powers modern outage reporting
Seattle City Light uses social media tools to drive faster outage response and better understand customer needs.