From customer service representatives to the board of directors, staff need to answer questions quickly and accurately. User-friendly, interactive maps deliver the focused information they need. Empower the sales team with rich customer information to increase revenue. Beat the competition in not just speed but also service.
Quick answers provide a competitive advantage
"When a business customer would call, we needed about a week to manually assess if we could provide service. By then, 60 percent of those customers signed a contract with another provider. With Instaquote, based on GIS, we can provide an answer instantly." Clay Tevebaugh GIS/Serviceability Manager, Comcast
Map current coverage and compare proposed coverage areas to locate opportunities.
Monitor situations in real time to identify external threats before they interrupt service.
Map service availability for quick responses to opportunities and customer requests.
Model Organization for Wireline and Cable
Access dynamic, authoritative content to create, collaborate, catalog, and share maps, data, and applications internally or with the public.
Give planners and sales staff a light weight application for quicker responses to customer service requests and optimizing network route planning.