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Customer Engagement

Helping customers help themselves

Empowering customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on the top of customers' minds.  Location-based data plays an integral role in providing this information in a timely and efficient manner. Esri’s ArcGIS provides better access to the information they need, resulting in more informed, knowledgeable and satisfied customers.

Enhance your customers' experience


Case Study

Social media powers modern outage reporting

Learn how Seattle City Light uses social media tools to drive faster outage response and better understand customer needs.

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How can GIS help your customer engagement efforts?