Esri's ArcGIS self-service portals can provide real-time data on outages and restoration. With social media integration, customers can engage directly with utilities, providing valuable feedback and insights.
Empowering customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on the top of customers' minds. Location-based data plays an integral role in providing this information in a timely and efficient manner. Esri’s ArcGIS provides better access to the information they need, resulting in more informed, knowledgeable and satisfied customers.
Learn how Seattle City Light uses social media tools to drive faster outage response and better understand customer needs.