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Preparing for the new normal requires awareness of increasingly complex threats and hazards, an ability to analyze and understand potential impacts, and the capability to monitor real-time conditions for true situational awareness. Esri provides a complete solution suite for the most mission-critical operational challenges. When incidents occur, you will be ready to respond with a set of integrated tools for situational awareness, impact analysis, damage assessment, operational briefings, and public information. Esri solutions enable mission-critical decisions that can help you save lives.

Preconfigured solutions for emergency management

Monitor operations in real-time

Without real-time situational awareness, rapidly changing conditions mean your mission-critical decision is at risk. Esri provides real-time data like traffic and weather, and it enables you to securely share and integrate information from partners and internal business systems for the most current assessment possible. Anticipate your next move and make more informed decisions that can save lives and property.

Chicago adds real-time awareness →

What's included

  • Incident Status Dashboard
  • Operations Response

 Requirements: 

  • ArcGIS Pro
  • ArcGIS Online
  • ArcGIS Enterprise (Optional)
  • Web App Builder for ArcGIS
  • Operations Dashboard for ArcGIS

Quickly assess response posture and resource needs

Determining where to take action and the appropriate level of resources required is key to an effective response and every minute counts. With Esri, you can quickly analyze the population, understand their demographic characteristics, and determine the infrastructure and assets at risk. Rich data sets from Esri will help you gain deeper insights around the incident and augment your agency’s existing data. Combined together, you have the intelligence needed to optimize your response for any incident.

Hurricane Incident Journal by FEMA →

What's included

  • Situational Awareness Viewer

 Requirements: 

  • ArcGIS Pro
  • ArcGIS Online
  • ArcGIS Enterprise (Optional)
  • Web App Builder for ArcGIS    

Provide real-time and interactive briefings

Assembling a briefing each operational period places a toll on your staff and hinders their agility while manually compiling metrics and operational details. Static briefings are immediately out of date as conditions continue to evolve. By connecting to the same data and information being relied on to make real-time operational decisions, your briefings evolve into live and dynamic updates that are always current — without the need to stop and compile new metrics and information each operational period.

View Arizona Governor's Briefing Journal →

What's included

  • Incident briefing

 Requirements: 

  • ArcGIS Pro
  • ArcGIS Online
  • ArcGIS Enterprise (Optional)
  • Story Map Journal    

Provide public maps online that perform under pressure

Citizens need access to information before, during, and after an incident to assess their personal risk and determine when to take action. But information without context is hard to understand. Esri puts your information in the context of location —  where hazards exist, where evacuation zones are located, and where to evacuate when needed. ArcGIS is designed to scale and handle the demand placed on your organization when the public and media need it most.

View Florida hurricane evacuation zones →

What's included

  • Public information map

 Requirements: 

  • ArcGIS Pro
  • ArcGIS Online
  • ArcGIS Enterprise (Optional)
  • Web App Builder for ArcGIS    

Mobilize field teams, monitor progress, and report

Navigating the community and conducting an accurate assessment of the damage after an incident can be chaotic. With disaster recovery funds on the line, quickly assessing damage and creating a historical record for joint review is vital for recovery.  Rapidly deploy field teams to conduct an initial damage assessment, collect photo evidence, and monitor the progress toward your reporting thresholds in real-time. Your field teams can work on mobile devices with or without connectivity so your work never stops.

Read Key West's storm damage assessment →

What's included

  • Initial damage assessment

 Requirements: 

  • ArcGIS Pro
  • ArcGIS Online
  • ArcGIS Enterprise (Optional)
  • Operations Dashboard for ArcGIS
  • Survey 123 for ArcGIS    

Professional services and training


Esri’s subject matter experts will quickly configure and deploy an operational capability and assist you with planning what’s next based on your agency’s specific needs and requirements. Your roadmap to success includes implementation services and training, tailored to your organization’s needs. Services and training delivered through Esri are designed to provide your agency with technical knowledge transfer and best practices for the optimal return on your investment with Esri.

Success Story

California Office of Emergency Services (CalOES)

Learn how CalOES modernized their agency’s operations using Esri, including an integration with Esri’s partner Juvare (WebEOC).

Prepare for the new normal

Learn more about the Emergency Management Operations solution and start modernizing your agency’s operations.