ArcGIS Online

Send email from pop-ups

This blog article was originally published on October 1, 2015, and has been updated. The last previous update was January 3, 2023.

Email can be sent directly from web map pop-ups using pop-up configurations. Which configuration approach is best will be determined by how the email addresses are stored in the layer attributes. This post shows you how to send an email directly from a pop-up, and covers two examples of how the email might be stored; as an email address ( and as a mailto link (

You can follow along using a sample web map. In the upper right, sign in to your account to save the map.

Sign In

Open the Layers pane from the Contents (dark) toolbar. The map contains two layers; Office Location (unconfigured) and Office Location (configured).

Map layers

The unconfigured layer does not have a configured pop-up; it’s the default and unimproved display of attributes. Use this layer to follow along with the instructions below.

The configured layer uses a configured pop-up with all the email options described in this post.


The unconfigured pop-up

Click the symbol on the map to display the unconfigured pop-up.

The email address is stored in two ways. The (a) Email field stores the address as a string in the format The (b) Mailto Link field stores the address as a clickable link in the format

Email links in default pop-up

Using the techniques described below, the pop-up can be configured to use both attributes in different ways as clickable email links in the layer pop-up. The Photo_URL attribute is a link to a graphic that will be used for the mailto: link.


Configuring the pop-up

In the Layers pane, click the unconfigured layer to select it. A blue bar will highlight the selected layer.

Select layer

In the Settings (light) toolbar on the right, click Pop-ups to open the Pop-ups pane.

Pop-ups pane

To set the stage for our configured pop-up, remove the Fields list by clicking options (…), then Delete.

Delete Fields list

Only the Title is displayed in the pop-up.


Now the pop-up can be configured in a variety of ways to enable an email link from the pop-up window using both the Mailto and Email attributes. Follow the steps below.


Case 1: Email stored as mailto link

The Mailto string can be configured as a mailto link in the pop-up using two methods; the first is using a custom attribute display, the second uses a link from an image.

Method 1: Use a text link in a custom attribute display

Step 1 — In the Pop-up pane click Add content.

Step 2 — Choose Text.

Add Text

Step 3 — Add text and attributes to construct the text pop-up. To use an attribute, start by typing a curly bracket ( { ) to display a list of attribute fields.

Enter text and fields

Step 4 — Next, enter the text string to use for the email link and select it. After selecting the text, click the Link button.

Create link

Step 5 — In the Link URL input, enter {Mailto}. This is the attribute that contains the mailto: link. Click the check mark to Save.

Tip: You can add the {Mailto} field to the text box, then cut and paste it into the Link input instead of typing it in.

Add link

Click OK when finished. The pop-up now display a combination of text and fields along with an email link.

Configured pop-up

Method 2: Use an image link

Continuing from the steps above, follow these steps to add an image that opens the mailto link when clicked.

Step 1 — In the Pop-up pane click Add content.

Step 2 — Choose Image.

Addpop-up image

Step 3 — In the URL input, click the curly brackets ( { } ) to display a list of fields. Select Photo_URL from the list. The Photo_URL field contains the URL to the image to display in the pop-up.

Add image

Step 5 — The image will be configured so that when it is clicked the email will be opened. In this step select the Mailto field as the Link field for the photo. Click the curly brackets as done in Step 3 above to display the field list to find the field.

Configure image

Optionally add a title, caption, and alternative text.

Step 6 — When finished, click Done at the bottom of the Configure image pane and save your map.

The pop-up now includes an image which, when clicked (or tapped if using a device) will send an email.

Configured pop-up


Case 2: Email stored as address string

If the attribute field contains a standard email address string (, a mailto link can be configured in the pop-up for both methods—text link and image link—discussed above.

Text link in a custom attribute display

Using a combination of text and the {Email} field, construct a a mailto link.

Construct mailto: link

Image link

Construct the mailto: link the same way as shown above in the image Link URL property.

Mailto link



Using the sample map, hide the unconfigured layer and view the configured layer. Click the point location on the map to view a pop-up configured with all the options described above. Send me an email, and let me know what you think.

Configured pop-up


Configure an app

You’ll likely not be sharing the web map using Map Viewer to enable your audience to send email via its pop-up. Rather, you’ll likely be configuring an ArcGIS Instant Apps that will use the map with configured email pop-up in an app. For more information, see ArcGIS Instant Apps.


More information

Custom attribute displays and links from images in pop-ups provide opportunities to customize the capabilities presented in pop-ups, including the ability to create a link to send an email.

For more information, see the following:

Configure pop-ups (Help)

Pop-ups: the essentials (ArcGIS Blog)

About the author

Corporate technology evangelist and advocate at Esri, focusing on ways to broaden access to geographic information and helping customers succeed with the ArcGIS system. On a good day I'm making a map, on a great day I'm on one. Email or connect on LinkedIn (


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