ArcGIS Solutions

GIS Request Management solution released

ArcGIS Solutions helps you make the most of your GIS by providing purpose-driven, industry-specific configurations of ArcGIS.

 

You’re asked to justify the value of your GIS program, or it will be cut. Can you do it? An employee leaves, and you want to hire a replacement, but your director asks you to prove the need. Do you know how to quantify the value of the vacant position? Through the grapevine, you hear that folks are not happy with the customer service your program provides. How can you address an issue if you aren’t aware of it? For a GIS program manager, just thinking about these situations is scary. But these questions aren’t intended to be scare tactics; they are actual situations that happened to real people. If they happen to you, are you ready with your answers?

The long-term success of your GIS program depends on how well you can demonstrate that your work aligns with program goals and your organization’s overall business objectives. Providing quantifiable data showcases the direct positive impact that GIS has on business outcomes and clearly communicates to executives the value of GIS. But if you lack a broad understanding of how GIS contributes to business outcomes and can’t provide this information, you risk losing executive support.

So again, are you ready with your answers? If you hesitated even a little bit, then you’ll be happy to learn that our new GIS Request Management solution has capabilities that can help you bridge the divide.

Enrich organizational engagement 

Maybe your CIO or IT director is thinking about consolidating IT services and service providers and transferring the systems to a larger IT organization. Or perhaps your organization is undergoing deep budget cuts, and executives see GIS as fractured or redundant. As a GIS manager, you’re at a crossroads. Either you come out of your technical comfort zone and quickly learn to think strategically about outcomes and business value, or you risk losing employees, funding, or even your entire program.

How can the GIS Request Management solution help? The solution includes several pre- or partially configured apps that help drive increased participation and collaboration in your organization:

An image of the included ArcGIS Hub site.
Internal stakeholders can visit the GIS Service Center ArcGIS Hub site to gain access to geospatial products and relevant services.
Desktop monitor showing a blue and white request form partially completed with information.
Internal stakeholders can use this ArcGIS Survey123 form to submit GIS service requests.

Streamline GIS service delivery

Perhaps you have developed a geospatial strategy or roadmap that has established a vision and path to organizational success, but you aren’t sure how to implement it. GIS Request Management includes apps that can help you organize your GIS activities and ensure that these activities are aligned with your GIS strategy or roadmap:

Image of the Manage Activities Dashboard.
Geospatial managers can use this dashboard to handle GIS requests and related activities.
Image of the Planned Activities Dashboard.
Geospatial managers can use this dashboard to understand planned activities and team member capacity.
Image of the GIS Activities Insights Dashboard.
A dashboard enables geospatial managers understand GIS requests and related activities delivered to internal stakeholders.

Improve GIS program performance

Lastly, don’t underestimate your role as a customer service provider. What if your team missed a critical deadline and now your team is no longer trusted? How can you be sure that you are doing a good job promoting your services and managing service delivery if you don’t know how your customers feel about the services you provide? GIS Request Management includes apps that help you collect this critical information, allowing you to adjust and adapt your services when necessary:

Image of the Customer Satisfaction Form.
Geospatial managers can use this form to capture feedback from within the organization.
Image of the GIS Program Insights Dashboard.
Geospatial managers can use this dashboard to gain insight into how GIS requests and related activities are aligned with the organization’s business strategies.

Promote program sustainability

Managing a GIS program is hard work, but it’s also necessary. Fortunately, the GIS Request Management solution can help you with some of your managerial needs. Check out the following links to learn more about how the solution can help you solicit requests for service, manage the delivery of GIS services, and promote the value of GIS to internal stakeholders.

 

Learn more

For more information about the GIS Request Management solution, check out the following resources:

 

About the authors

Brandi Rank

Brandi is a Senior Product Engineer on the ArcGIS Solutions team with a focus on stormwater. She has been helping people do their jobs faster, easier and a little more fun for over 20 years.

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Mindy happily works as a senior product engineering writer on the ArcGIS Solutions team. When she isn't playing with maps, language, or language related to maps, she enjoys spending time with her family or pondering the meaning of life with her desert tortoise Kevin.

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