Esri's solution for performance monitoring

Esri offers integrated solutions for emergency communications performance monitoring that support mission-critical decisions with real-time tools. Maintain operational awareness, quickly assess and analyze incidents, and deploy needed resources. Educate, inform, and warn the public with maps and apps built to scale.

Integrated solutions for performance monitoring


Monitor call volumes and response times

Visualize calls for service and measure response times to better understand agency effectiveness. Empower Public Safety Answering Point (PSAP) and emergency communication personnel with easy-to-configure dashboards that increase operational understanding.


Modernize with web applications

Equip PSAP personnel and first responders with apps that enable real-time location updates, task management, and data collection. Web apps improve emergency communication, collaboration, and cooperation in the field and command center for real-time performance monitoring.


Integrate systems for a 360º view

Integrate all business systems together for a data-driven response and increased operational awareness. Leverage improved location intelligence, resource management, and timely response.

Case study

Chicago manages marathon with real-time awareness

Feeds from runners convey up-to-date details about the course.

Read the article

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